If you need a notary journal, notary bond, notary seal, or almost any other type of notary supply quickly, we can probably have it to you via UPS Next Day Air if ordered by 3pm CST. Note that it's always a good idea to call us to confirm.
Frequently Asked Questions
Do I have to complete the training all at once or at a certain time?
No. The training is on-demand, meaning you can take it whenever you want. You will have 1 year of unlimited access to the course. You can logout and return to where you left off.
For state-approved courses we must keep track of your time in the course. Time is calculated between clicks, so if you are taking a break, be sure to click the next page before you logout.
Do I need to send an ORIGINAL Certificate of Authorization to Notary.net?
California State Law says we must have an original Certificate of Authorization to Manufacture Notary Public Seals in order to ship a notary seal. A notary seal is any stamp, embosser or electronic stamp that has all the elements meeting the definition of a seal in GC 8207.
If you do not have an original Certificate of Authorization you can request a new one in writing. Customize and use our template to request a new COA: California COA Request Form
You can MAIL your ORIGINAL Certificate of Authorization to:
Notary.net
PO Box 41400
Des Moines, IA 50311-0507
We recommend using PRIORITY MAIL.
You can use UPS or FEDEX to send your Certificate of Authorization to us:
Notary.net
500 New York Avenue
Des Moines, IA 50313877.349.6588
How do I access my course?
To access your course, go to “Training” in the main menu, then click “My Purchased Courses.” This will take you to a page showing a calendar. Click “More” in the top left corner of the page, and click on “My Courses.”
How do I get supplies/bond/insurance from a package I ordered?
In most states we need your basic notary commission information:
- Notary Name
- Expiration Date
- County
- Commission Number
- Any other pertinent info
Some states require a copy of a commission certificate or other proof, such as Arizona, Oregon, Washington, Missouri, South Dakota, Georgia, and Maryland. California requires you to send us your ORIGINAL Certificate of Authorization to Manufacture Notary Public Seals.
You can send this info with your order number to sales@notary.net or in most cases, you can upload it at the time you make your stamp order: Notary Supplies
How to renew a CA notary license?
It is basically the same process for new and renewing California notaries. Things to note:
- A 3-hour state-approved training course fulfills the training requirement for renewing notaries, however, you must take and PASS the state exam PRIOR to your commission expiring. If you do not or will not be able to do this, you must take the 6-hour course.
- You can take the training up to 2 years prior to your expiration date and the state exam up to 1 year prior to your expiration date.
- You can keep your journal as long as you are in the renewal process, even if your commission has expired.
- You must destroy/deface your notary seals when your commission has expired.
- If you no longer are a notary and are not renewing, turn in your journal(s) and records to the county clerk where your bond and oath are on file.
My order was not delivered on time. Can I get a refund of the shipping costs?
USPS
If your notary supply order was shipped via USPS regular mail, Priority Mail, or Ground Select, we will not be able to offer a shipping refund based on the performance of the United States Postal Service. While First Class mail and Ground Select are typically delivered in 3 days, the USPS does not offer any sort of guarantee. Similarly, while Priority Mail is often delivered in 2 days, it is not guaranteed. We are not responsible for USPS performance and therefore cannot refund to you payment we have made to them.
UPS
If your notary supply order was shipped via UPS 2nd Day Air or UPS Next Day Air and did not arrive on time, we may be able to refund your shipping charge if UPS failed to meet its Guaranteed Service Refund commitment. Please note that there are a large number of Exclusions to the UPS Service Guarantee and, in our experience, UPS will frequently refuse refund requests due to "adverse weather conditions" (which could conceivably occur anywhere in the US along the route your package takes from us to you). The bottom line is that we are not responsible for the package-handling and delivery performance of UPS, but if UPS is willing to grant a Guaranteed Service Refund, we can credit your shipment charge back to you.
For UPS terms, please refer to:
https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions.page
https://www.ups.com/assets/resources/webcontent/en_US/terms_service_us.pdf
Can you send notary supplies with Next Day Air shipping?
What is an occurrence-based errors and omissions insurance policy?
An occurrence-based policy offers protection for errors and omissions that occurred during the policy term, even if the policy has expired. For example, if Nancy Notary has a $25,000 E&O policy covering her from 1/1/2018 to 1/1/2019 and a customer sues her on 4/1/2022 for a mistake she made on 6/1/2018, the policy would respond.
